Refund policy

REFUND POLICY

Love it or it's on us.

We want your first bag of Monark to earn its place on your counter. If it doesn't, we'll refund it.

OUR GUARANTEE

If you are not happy with your first order, email support@monarkcoffee.com within 30 days of delivery. Include your order number, and we will refund the bag. You do not need to send it back.

- The guarantee applies to your first order only, one refund per customer.
- For bundles and ready-made sets, we refund the bag you did not enjoy at the price you paid for it.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your order arrives damaged, opened, or is not what you ordered, email us within 14 days of delivery. Include your order number and a photo of the item. We will send a replacement or a full refund, whichever you prefer.

RETURNS

Because coffee and tea are food products, we cannot accept returns of opened bags. Under our guarantee and damaged-item policy, you never need to send anything back.

CANCELLATIONS

To cancel an order, email us as soon as possible. Once an order has shipped, we cannot cancel it, but the guarantee above still applies.

HOW REFUNDS ARE PAID

Approved refunds go back to your original payment method. Depending on your bank, the refund may take 5 to 10 business days to appear.

Discounts applied to your order, such as bundle savings or a welcome code, are reflected in the refund amount.

CONTACT US

Questions about a refund? Email support@monarkcoffee.com and a real person will reply.

Monark Coffee Co.
Indianapolis, Indiana